Frequently asked questions
I have paid my deposit, can I make changes to my order?
Yes! Simply e-mail us with your changes and we will send you over the updated rental order. The price difference will be reflected in your final payment.
What is the cut off date to make changes to my rental order
Is there a penalty for cancelling my rental order?
What is your cancellation policy
What if you don't have a rental item I am looking for?
What is the cuttoff for making changes to my flower order?
Can I use real candles in the votives and vases?
How soon can I pick up my rentals?
When do I drop off my rental items after my event?
Do you offer delivery and pick up services?
Do you offer set up or tear down services?
Why do you charge sales tax?
How do you calculate your mileage fee?
What if I need my rentals earlier or can't drop them off on time?